FAQ


Frequently Asked Questions

 

1. What is a Luxe Loop?

Luxe Loop is a silk scrunchie reimagined as both a hair tie and a wearable accessory. Made with 100% mulberry silk, hand-selected freshwater pearls, and 18k gold-plated hardware—it’s designed to be gentle on your hair and elegant on your wrist.

 

2. Are all the loops the same?

No two Luxe Loops are identical. Each freshwater pearl is unique in shape and luster, and we hand place every charm—so your loop is one of a kind.

 

3. How do I customize my Luxe Loop?

You can choose:

  • Your silk color
  • The number of pearl charms: 1, 3, or 5

This lets you create a look that fits your style—whether subtle or statement-making.

 

4. Will the gold hardware tarnish?

We use 18k gold-plated hardware that is resistant to tarnishing when cared for properly. Avoid prolonged exposure to water, sweat, or chemicals to keep your loop looking luxe.

 

5. How should I care for my Luxe Loop?

To preserve the quality of your silk and pearls:

  • Store in a soft pouch or jewelry box
  • Avoid getting it wet
  • Gently spot-clean silk if needed

 

6. Can I return or exchange my Luxe Loop?

We do not offer standard returns due to the custom nature of each piece. However, we review refunds and exchanges on a case-by-case basis.

Please email us with photos and a description of your concern—we’ll do our best to make it right.

 

7. Is Luxe Loop a good gift?

Absolutely. Luxe Loop makes a beautiful, thoughtful gift for birthdays, bridesmaids, holidays, or “just because.”

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